Rhubarb is committed to respecting your privacy and protecting your personal information
Rhubarb Business Services Limited (“Rhubarb”, or “we”, “us”) pride ourselves on the importance of our customer relationships, which extends to the way in which we handle the personal information of our customers. We are committed to being fully transparent about the ways we use your information, while offering you with choices about how we use it. We will never hold on to your data for any longer than is absolutely necessary.
Scope of this policy
How we collect your information
How we collect information about you depends on how you interact with us and what services you use. Depending on how you interact with us we collect information in the following ways:
(a) When you browse our website
(b) When you complete one of our surveys
(c) When you contact us at one of our call centres
(d) When you email us
How we use your information
We use your information in variety of ways to facilitate the services which we provide.
Information we collect about you
The types of information we collect about you depends on the nature of your interactions with us. Depending on the circumstances, we might collect any of the following types of information
Browsing our website: We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
Completing one of our surveys: We may process data about you such as your name, address, email address, telephone number and information about any products or services you may have bought.
How we look after your information
We strive to constantly keep our security practices under review to ensure that we are keeping your information as safe as possible. We use both technical and operational security measures to protect your information against unauthorised access.
How long we keep your information for
We will keep your information for as long as we need it for the purpose it is being processed for.
Who we share your information with
We will only ever share your information with third parties who are directly relevant to the information you provide. For example, if completing a survey on behalf of a provider of products or services, your information will only ever be shared with the provider of those products and services.
Where your information is held
We are based within the European Economic Area (EEA) and the information we collect and hold about you is stored in secure datacentres within the United Kingdom (UK).
How do I access or request a copy of my personal information?
You are entitled to receive information we hold about you. Requests should be sent to firstname.lastname@example.org and include the following to help us locate your information:
(a) First and last name
(b) Email address
(c) Date of birth
(d) Home number
(e) Mobile number
You must also provide:
(a) Picture of your passport or driving licence to allow us to verify your identity
(b) Your signature
(c) Any correspondence you have received from Rhubarb
(d) Type of request
If you cannot provide this information by email, please send your request to:
Data Protection Officer
Rhubarb Business Services Limited
940 The Innovation Centre
Kent Science Park
We will not charge you a fee to access your personal data or to exercise any of your rights, however we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We will try to respond to all requests within one month. If you request will take longer than a month, we will notify you and keep you updated.
How do I contact you?
If you wish to make a formal complaint or have concerns regarding the ways in which we use your information, you may contact the Information Commissioner’s Office, please visit https://ico.org.uk